Every Samvya candle is handmade and made on demand, so we do not accept returns or exchanges for change of mind. We do, however, stand behind every order that reaches you damaged.
If your candle arrives broken or damaged in transit, we will send a free replacement or give a full refund for the damaged item. To be eligible:
Claims without an unboxing video, or reported after 48 hours of delivery, cannot be accepted.
If you receive a different product from what you ordered, contact us within 48 hours with an unboxing video and we will send the correct item at no extra cost.
As our candles are handmade, slight differences in colour, shape and finish from the product photos are natural and are not considered defects.
Orders can be cancelled before dispatch by contacting us on WhatsApp or email. Once an order is dispatched, it cannot be cancelled.
Approved refunds are processed to the original payment method within 5-7 working days. The time for the amount to reflect in your account depends on your bank or payment provider.
WhatsApp: +91 8982276606
Email: skjnexus@gmail.com
Samvya (SKJ Nexus), Korba, Chhattisgarh, India